Return & Refund Policy
Last Updated: August 26, 2026
At Volk Furs, we stand behind the quality and craftsmanship of our products. We want you to be happy with your purchase, and we understand that buying handmade fur products online can sometimes be difficult when you cannot see or try the item in person.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Be free of damage, stains, odors, or excessive handling
- Include its original packaging and tags, when applicable
Items that do not meet these requirements may be refused or may be subject to a reduced refund.
How to Start a Return
To request a return, contact Volk Furs at info@volkfurs.com** within 30 days of delivery.**
Please include your order number and the reason for the return. We will provide return instructions after your request has been approved.
Please do not send an item back without contacting us first.
Return Shipping
For returns due to a change of mind, incorrect size, personal preference, or similar reasons, the customer is responsible for the cost of return shipping.
Original shipping charges are non-refundable.
If you received an incorrect, damaged, or defective item, Volk Furs will cover the reasonable cost of return shipping.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method for the purchase price of the returned product. Original shipping charges are not refundable unless the return is the result of an error on our part or the item arrived damaged or defective.
Please allow your payment provider additional time to process the refund after Volk Furs issues it.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and provide photos of the item and packaging.
We will work with you to resolve the issue, which may include a replacement, repair, or full refund.
Custom and Made-to-Order Products
Because custom and made-to-order products are created specifically for the customer, customized products and products made from customer-supplied materials are final sale and are not eligible for return due to change of mind, fit, color preference, or other personal preference.
If a custom product has a manufacturing defect or does not match the agreed-upon specifications, please contact us and we will work with you to make it right.
Sale and Clearance Items
Items specifically marked Final Sale or Clearance are not eligible for return unless they arrive damaged, defective, or are not the item ordered.
Exchanges
We do not guarantee exchanges because many Volk Furs products are handmade in limited quantities.
If you would like a different size or product, you may return the eligible item under this policy and place a new order.
Questions
If you have questions about a return or believe your situation falls outside this policy, please contact us. We would rather work with you to find a reasonable solution than leave you unhappy with your purchase.
Volk Furs
returns@volkfurs.com
www.volkfurs.com